Returns and Money Back Guarantee
The Jubileye Health™ Promise + 30-Day First-Bottle Money-Back Guarantee
At Jubileye Health™, your comfort comes first—both for your eyes and your purchase. We stand behind Dry Eye & Glare Defense with a clear, fair guarantee so you can try it with confidence. If it isn’t a fit, we’ll guide you through a quick return and refund the purchase price once we receive your bottle back. Our policy applies to your first bottle from your first order, U.S. orders placed at jubileye.com only, and requires that you request an RMA within 30 days and return the bottle within 14 days. We’re here to help—email support@jubileye.com with your order number to get started.
Eligibility
First bottle only from your first order of Jubileye Health™ Dry Eye & Glare Defense.
Purchase exclusively at jubileye.com (third-party sellers not covered).
Limit: 1 refund per product, per customer (or household), lifetime.
U.S. orders only.
Window
You must request an RMA within 30 days of delivery.
Product returned after 30 days of purchase and/or without an RMA number will not qualify for a refund.
Returns without an RMA or outside the window will be refused.
Refund Amount and Timing
Refunds the product price actually paid (after discounts).
Shipping is non-refundable.
Refund is issued to the original payment method after the return is received and verified.
Processing of refunds may take up to 30 days after receipt of returned product.
Return Required
You must return the bottle (opened or unopened) with a valid RMA we provide.
The return must be postmarked within 14 days of RMA approval.
Customer pays return shipping (trackable service required).
Multi-Packs and Subscriptions
The guarantee covers only one bottle from your first order.
Additional bottles are not refundable under this guarantee.
Order Cancellation
Web orders may only be cancelled if the product has not already been shipped. If shipped, please use the return process above.
Damaged/Defective Shipments
Report within 7 days of delivery with photos; we’ll replace or refund at our discretion.
Exclusions/Anti-Abuse
We may decline refunds for fraud, serial returns, multiple identities/addresses per household, chargeback abuse, or falsified delivery claims.
Wholesale/reseller purchases and third-party marketplace orders are excluded.
This guarantee doesn’t limit rights you may have under applicable law.
How to Use the Guarantee
Email info@jubileye.com with your order # and reason.
Complete our 60-second feedback form.
We’ll issue your RMA and return address.
Postmark the return within 14 days of RMA approval (customer pays postage).
We process your refund after the return is received and verified (allow up to 30 days).
Frequently Asked Questions
Find answers to common questions about our products and services.
Yes. A return with an RMA is required; otherwise, the refund won’t be issued.
The customer pays and must use a trackable service.
No. Under this guarantee, only one bottle is refundable. Additional bottles are not refundable.
No. Refunds cover the product price paid only.
After your return is received and verified, processing may take up to 30 days.
Only if it hasn’t shipped yet. If it has shipped, please request an RMA and return it per the policy.
No. The guarantee applies to purchases exclusively at Jubileye.com.
Email photos to info@jubileye.com within 7 days; we’ll replace or refund at our discretion.
